Privacy Policy

Last Updated: May 17, 2025

Introduction

Welcome to ketupartstudio.onpay.my ("we," "our," or "Seller") operated by KetupART Studio (SSM No.: 202203172936). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase our products through our third-party order platform.

Third-Party Order Platform

We use OnPay.my ("Platform Provider") to host our order forms and process customer transactions. When you place an order for our products, you will be directed to our order form hosted on the Platform Provider's system.

Information We Collect

The following types of personal information are collected when you make a purchase through our order platform:

  • Contact Information: Name, email address, phone number, and shipping/billing address
  • Payment Information: Bank account details, e-wallet information, or credit/debit card information (processed through third-party payment gateways)
  • Transaction Information: Products purchased and order history
  • Technical Information: Some information may be collected automatically by the Platform Provider, including IP address and browser type

How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders
  • Providing customer support
  • Delivering products to your shipping address
  • Communicating with you about your orders, products, or services
  • Improving our website and customer experience
  • Preventing fraud and maintaining security

Data Collection and Processing Responsibilities

When you place an order through our order platform:

  • The Platform Provider collects your information directly and shares it with us for order fulfilment.
  • We receive your personal data from the Platform Provider and become the data controller for that information.
  • Both we and the Platform Provider have responsibilities regarding your personal data.

Please note that the Platform Provider may have their own Privacy Policy that governs how they process your data. We encourage you to review their privacy policy (https://onpay.my/policy) as well.

Data Sharing and Disclosure

We may share your information with:

  • Platform Provider: The third-party platform that hosts our order forms
  • Service Providers: Shipping companies and IT service providers who need access to perform services for us
  • Payment Processors: The Platform Provider uses payment gateways to process payments. Your payment information is subject to their privacy policies
  • Legal Requirements: We may disclose your information if required by law or legal process

We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

Your Rights

Depending on your location, you may have the following rights:

  • Access your personal information
  • Correct inaccurate data
  • Delete your personal information
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent

To exercise these rights, please contact us using the details below.

Cookies and Tracking Technologies

The Platform Provider may use their own cookies and tracking technologies when you use our order form. Please refer to the Platform Provider's privacy policy (https://onpay.my/policy) for more information about their tracking practices.

Third-Party Links

Our website contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Follow these links to the third-party’s privacy policies:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Data Protection Representative: KetupART Studio
  • Address: 9230, JALAN ENGGANG 4, BANDAR PUTRA, 81000, KULAI, JOHOR
  • Email: it.dec4ir2025@protonmail.com
  • Phone: (+60)17-3456032

By using our services, you consent to the terms of this Privacy Policy.